AI for Local Administrations
Smart Social Benefit Allocation / Case
In response to the growing complexity when it comes to social assistance allocation and processing, AAI Labs has partnered with Druskininkai municipality in Lithuania to develop an innovative assistant designed to automate the social benefit administration processes.
Currently, processing social assistance applications is labor-intensive, requires manual data entry, document validation, and decision-making in every step. This project is set to improve efficiency, ensuring that vulnerable groups, such as low-income families, the elderly, and refugees, receive timely and accurate social support.
Our system aims to reduce the workload on administrative staff and minimize delays in providing welfare benefits. It automates application reviews by scanning and categorizing PDF documents with OCR technology, validating submitted information against data in national registries, and generating decision projects for review. AI-driven data validation ensures that only complete and accurate applications move forward, reducing the need for manual oversight.
Features of our solution
Document processing
Using OCR technology, our system automatically extracts and processes text from various document formats (PDF, DOCX, etc.), ensuring that all relevant information is accurately captured.
Data integration and validation
Our system cross-checks applicant information with multiple national registries to validate eligibility. This minimizes errors and accelerates the application processing timeline.
Decision support
Once all relevant data is gathered and validated, our system generates a preliminary decision project, complete with explanations for approval or rejection, reducing the time staff spend on each application.
Automated notifications
The system automatically notifies citizens of the status of their requests, points out missing information, and sends reminders if necessary.
Future potential
This approach can be expanded beyond social benefit administration to enhance operations of any institution or organization that handles high-volume document processing and data validation. In healthcare, AI can expedite insurance claims processing and improve the management of patient records. In the legal field, firms can automate document review, cross-reference case data, and manage case files more efficiently. Educational institutions can use AI to automate admission processes, ensuring that applicants meet requirements with reduced administrative workloads.
Client
Druskininkai City Municipality